Email: contact@aussiepharma.org

FAQs

The payment method cannot be changed once the order has been submitted. You can place a new order and select your preferred payment method again.
The payment method cannot be changed once the order has been submitted. You can place a new order and select your preferred payment method again.

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How do I change my payment method for my current order?

The payment method cannot be changed once the order has been submitted. You can place a new order and select your preferred payment method again.

When do i receive my order?

We strive for delivery withing 4-7 Business days from the time of purchase. Only in rare cases like, on weekends and on holidays that your order might take up to 15 days to delivery.

Can i order over the phone or through email?

If you have registered with us online and are having difficulty with making a purchase, you can email us at contact@aussiepharma.org so we can process your payment through email. You can also preferably fill out the contact form on our contact page and we will process your order. Or for better assistance, Open a live chat with us and we will assist you.

The payment information I added to my order is wrong. What should i do to change it?

Submit the correct payment information once again. Make sure to add a comment with your new payment details to explain the reason. You can alternatively contact our Live Support and place your order from there and we will process your order.

 

Can i collect or pickup my order by myself?

No you can't. Our Shop will send your order to your nominated shipping address. Our offices do not stock or store products, as they are compounded at the time of script receipt.

How do i apply for a new cycle?

If you are still a newbie and want a prescription of a cycle from us, you will need to provide all the necessary information required so we can make a prescription and provide you with a recommendation of products which you will purchase.

How much does it cost to apply for a cycle with you?

Applying for a cycle with us means our physicians will have to analyse data you provided about yourself and come up with a suitable cycle depending on your test results. So note that each prescription will cost you $100.

I live in remote parts of Australia

Some post codes for Western Australia, Northern Territory and Some other remote areas, will be 3 days delivery even via express post. So, that being the case, we do not post these items on Thursdays as they will be sitting unrefrigerated over the weekend. We will post these items the following Monday.

Payment

Please note that we only accept bitcoin and bank transfer payments.

What is the minimum amount do i need to pay via bank transfer?

I'm afraid there is a minimum balance requirement for this payment method.  You need a minimum order of $10,000 to pay through bank wire.

What currency do you trade in?

Our trading currency is AUD (Australian dollar). So, if you are ordering internationally, that is from one of our other countries we sell to, then you will have to convert AUD to your local currency.

What if i want to order from a country not specified on your list of countries you sell to?

If this is the case, then please contact us using our CONTACT PAGE and inquire if it is possible. Or you can contact Live Support for better assistance.

What if my order is incorrect?

Please contact us immediately to discuss and we will rectify any issue.

What if my order goes missing?

We offer a 100% guarantee if you do not receive your order. If you wish for a refund, we will refund your money back in full. If not, we will take resposibility of the fault and deliver your order in full.